So when I first started working at eBay in the spring of 2002, I went through a month of training and then went out to the floor and started answering Kana emails on a regular Customer Support team.
I did that for about a month when I was told I was being put into Live Chat, where I stayed for about 8 months. I tell you what, Live Chat was a trial by fire, but it was a refiner's fire as well.
I learned soooo much about eBay in such a short time that by the winter of 2003, when I had been with eBay less than a year, I was asked to train 2 incoming new hire classes, all of whom were going into Live Chat as well. Some of my trainees are now supervisors and managers at eBay, and I like to take credit for that. :)
Anyway, if you ever want to experience the weirdness of human kind, try working in Live Chat. Any and every possible question, problem, concern, complaint, and emotion will be thrown at you.
In this post, I'm going to share an anecdote I like to call "inadvertent/ignorant identity theft." One day I was chatting with someone who was trying to register on eBay, but only had an anonymous email address (i.e. Yahoo, Hotmail, etc.) which at that time didn't suffice to verify someone's identity sufficiently in eBay's eyes, so he was being asked to supply a credit card for identity verification.
He didn't have a credit card, so he asked me if he could use mine......He didn't understand why I was reluctant to give him my credit card number, nor why that would do absolutely nothing to verify HIS identity and comply with eBay's requirements to register on the site.
I wonder if he's sitting in a minimum-security prison somewhere right now, making license plates.......
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